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CRM Support & Managed Services

Experienced support for ongoing success of your solution

Rely on an experienced team

Our highly trained professional consultants and developers have an extensive track record of large scale managed services and support. 

 

Our experience in both the technical aspect of CRM and the business side of Life Sciences industry ensures you are well supported after the implementation. We constantly introduce you new benefits and modules, that help you maintain the longevity of your selected solution.

End-user training

System administration

Help desk services

Database management

Admin support

Features enrichment

We partner with the leader in cloud based software for Life Sciences

to bring you Commercial Excellence. Simplified.

Certified Veeva partner

Aqurance team is qualified with:

Veeva CRM|Vault admins

Multichannel CRM admins

End-user support expert agents

Admin support consultants

Expertise

We're among the first European implementation partners of Veeva Systems. We have implemented Veeva CRM for many life sciences customers, along with providing end-user training and help desk support.

Veeva knowledge

Deep experience in all Veeva functionalities and modules. We build custom salesforce.com functionalities and implement enhancements within CRM system.

Global deployments

Proven track record of large scale deployments in multi countries projects.

Integrated services

Approaching commercial excellence with an integrated portfolio of Veeva support services. Offering training services, end-user and admin support services, managed services and multichannel content development.

Analytics fusing

We design and built a fully integrated environment for harnessing the power of Pharma CRM data.

Our highly trained and experienced professionals resolve end-user issues quickly and effectively to have a high first call resolution rate. Through an automated ticketing system our tech savvy support team provides handling individual settings for matching user’s profile to dealing with functional and performance issues.

96%

tickets resolved in First Contact

7.5K+

support tickets

<15hrs

average resolution time

Multilingual

help desk

* Real data taken from Aqurance ticketing system & cloud contact center.

Best practises

CRM Implementation services

We have the right team to support you achieve commercial excellence.