CRM Support & Managed Services
Experienced support for ongoing success of your solution
Rely on an experienced team
Our highly trained professional consultants and developers have an extensive track record of large scale managed services and support.
Our experience in both the technical aspect of CRM and the business side of Life Sciences industry ensures you are well supported after the implementation. We constantly introduce you new benefits and modules, that help you maintain the longevity of your selected solution.
End-user training
System administration
Help desk services
Database management
Admin support
Features enrichment
We partner with the leader in cloud based software for Life Sciences
to bring you Commercial Excellence. Simplified.
Certified Veeva partner
Aqurance team is qualified with:
Veeva CRM|Vault admins
Multichannel CRM admins
End-user support expert agents
Admin support consultants
Expertise
We're among the first European implementation partners of Veeva Systems. We have implemented Veeva CRM for many life sciences customers, along with providing end-user training and help desk support.
Veeva knowledge
Deep experience in all Veeva functionalities and modules. We build custom salesforce.com functionalities and implement enhancements within CRM system.
Global deployments
Proven track record of large scale deployments in multi countries projects.
Integrated services
Approaching commercial excellence with an integrated portfolio of Veeva support services. Offering training services, end-user and admin support services, managed services and multichannel content development.
Analytics fusing
We design and built a fully integrated environment for harnessing the power of Pharma CRM data.
Our highly trained and experienced professionals resolve end-user issues quickly and effectively to have a high first call resolution rate. Through an automated ticketing system our tech savvy support team provides handling individual settings for matching user’s profile to dealing with functional and performance issues.
96%
tickets resolved in First Contact
7.5K+
support tickets
<15hrs
average resolution time
Multilingual
help desk
* Real data taken from Aqurance ticketing system & cloud contact center.
Best practises
CRM Implementation services
We have the right team to support you achieve commercial excellence.