Join one of the fastest growing companies in Europe!

Job description:
AQURANCE SA is searching for a talented IT Manager, with a passion for technology and the will to empower people.
This is a full-time position, located in Athens, Greece, requiring physical presence in our offices, during standard working days and hours.

The role within Aqurance:
The IT Manager is the person that supports internal users and systems, including various cloud applications, used by the internal staff, in different locations globally. These are the tools that enable our consultants and engineers, to build and execute successful solutions and projects for thousands of client end-users.
This is also a desktop support job. In practice, this means acting in both a first and a second-line support capacity, tracking support tickets from local and remote users and either solving and answering directly, or forwarding them further, to outsourced support services.
The tools and systems that you will be supporting include internally used software and hardware. Additionally, based on your experience, you may be asked to participate in design project teams for client and prospect solutions.
The position reports directly to the CTO.

Is your profile right for the job?
The right candidate to apply for this job is a jack-of-all-trades. You should have wide skills in a variety of different areas and be equipped with a keen sense of problem diagnosis and resolution, be adaptable and quick to learn our ever-changing provision of tools. You must able to work effectively with people from a different working background.

You will:

• Research and accumulate accurate information on potential causes of issues or provide initial analysis in case issues need to be routed and forwarded.
• Monitor, administer and maintain the tools in use as well as develop or update processes and workflows to optimize security and maintainability.
• Write and update user documentation and eLearning content, as well as deliver engaging training sessions.
• Get the opportunity to work on micro-projects in areas that you can identify a possible improvement.

Does the following describe you?
Very strong in tech. You live and breathe IT.
A superb communicator. You can communicate complicated technical concepts in ways that make the ideas and processes accessible to a wide audience.
You know intimately the concepts and practices of providing support. You genuinely care and are sympathetic to the needs of others.
You are a real team worker that enjoys actively collaborating with others. You love sharing your knowledge with others.
You are self-motivated and comfortable with interacting across video, voice and text. You will occasionally be required to support and communicate with your colleagues, remotely.

Possessing skills and experience on the following areas will benefit you:

• On premise and Cloud Email Systems,
• Computer Networks and Administration,
• VoIP Telephony and PBX Administration,
• Asset Security and Access Control,
• Microsoft Active Directory,
• Microsoft SharePoint and Content Management Systems,
• Office 365 Environment and MS Office Desktop Applications,
• Web Programming in HTML/CSS/JS and Website Management,
• Database Programming and Management,
• Computer Programming and Automation Scripting,
• Internet Security and Protocols,
• Project Management Methodology and Principles,
• Troubleshooting Desktop and Mobile Devices.
  Previous working experience in a corporate IT environment is essential. Related professional certifications are welcome.
  Excellent command of the English language is required.
  Proficiency and/or working experience in an additional language, the Salesforce.com platform or compliance auditing, will be considered a plus.

What we offer:
Being part of a growing organization, with international scope, committed to excellence.
Being a member of a fun, dedicated and diverse team, all striving to reach the same goals and supporting each other along the way.
A fitting remuneration package depending on the skills that you will be bringing to the team.

Do you want to join us? We wish to meet you!
Prepare your CV in English and a short text mentioning why you’d like to join Aqurance and state three different ways you can contribute to our team and would do great being part of it. Please apply promptly as we are interviewing as applications come in. Interviews can be conducted remotely so immediate travel is not necessary.
We are an equal opportunity employer and value diversity in our organization. We do not discriminate on the basis of ethnicity, religion, national origin, gender, sexual orientation, age, marital status or disability status. You are not required to include these details in your application. The only requirement is that you are already legally allowed to work in the European Union.

Please contact hr@aqurance.com should you have any additional questions about the vacancy or the recruitment process.

We are looking for talented, technical oriented individuals with excellent communication skills, to fill the role of:

Business Intelligence Analyst

Job Description

• Analyze and interpret customer business needs into application and operational requirements.
• Identify and prepare business requirements gap analysis reports.
• Design and implement data modeling and produce detailed functional designs.
• Design and implement OLAP cubes.
• Design, develop and automate ETL solutions.
• Implement solution integration with data visualization tools and reporting software.
• Prepare technical solution mockups to assist for presales purposes / demos.
• Communicate with customer IT, commercial and marketing departments.

Educational Background, Work Experience and Required Skills

• Bachelor's degree or equivalent, related to computer science or information systems.
• 1+ year of experience working as Business Intelligence / Data Analyst.
• Good command of Windows Client & Server operating systems.
• Strong understanding of Software Development Life Cycle (SDLC) concepts.
• Ability to formulate and edit complex SQL queries.
• Strong analytical and project management skills.
• Basic application development skills with any OOP language.
• Strong database programming skills (T-SQL or PL-SQL etc.).
• Strong work planning and execution skills.

Desired Qualities

• Resourceful, creative, attentive to detail.
• Team spirited, self-motivated and eager to learn.

Additional Skills that will be considered as a Plus

• Expertise in any of the following BI Products: Tibco Spotfire, QlikView, Qlik Sense, Tableau, Elastic (Kibana) and/or Power BI.
• Advanced data visualization experience.
• Technical writing skills.
• Knowledge of R statistical language knowledge.
• Knowledge of Python.
• Healthcare industry work experience.
• Business process analysis, modeling & notation.

Office location

Marousi, Athens.

Benefits of joining our Team

We offer a highly competitive remuneration package, continuous training, medical insurance scheme, excellent career prospects and opportunities for rapid career development.

Please send your CVs to hr@aqurance.com referencing the position’s ref code in the subject of the email.

Due to our continuing growth, we are currently seeking to recruit a passionate and highly motivated individual to join our Business Incentives team.

Duties & Responsibilities

• The role is a mix of soft and technical skills. In that sense, the Application Integration consultant will be required to:
• Lead or be part of a team that performs requirements analysis, implementation and consulting activities to support our Sales Performance Management (SPM) solution using the IBM ICM platform and other related technologies.
• Own solution delivery while adhering to defined development life cycle, good software design practices, and architecture guidelines.
• Implement software engineering / data analysis best practices to ensure high quality and efficient development process.
• Maintain detailed documentation of work undertaken.
• Support SPM stakeholders in planning of technical tasks & delivery schedule.
• Take initiative and propose solutions for new and existing problems.

Skills, Experience & Qualifications

• Bachelor’s Degree at Technology / Computer Science / Mathematics and / or Certifications or equivalent working experience. A Master’s Degree in a relevant field will be considered a plus.
• Good knowledge of SQL and relevant RDBMS solutions (Microsoft SQL Server etc.).
• At least 2 years of experience in software development, preferably using agile methodology.
• Exceptional verbal and written communication skills in both Greek and English.
• Strong problem solving skills.
• Team spirit, self-motivation and eagerness to learn and own new solutions / platforms / technologies.

Additional Qualifications (these qualifications will be considered a plus)

• Experience with ICM (Incentives Compensation Management) or the Business Incentives / Compensation management area with complex and varied plans.
• Knowledge of business incentive tools (IBM Cognos Incentive Compensation Management solution etc.).
• Experience in distributed systems design and implementation (N-Tier) is considered a plus.
• Experience with Python, HTML5, Javascript and CSS3.
• Experience with the use of REST API.

Benefits of joining our Team

We offer a highly competitive remuneration package, continuous training, medical insurance scheme, excellent career prospects and opportunities for rapid career development.

Office location
Marousi, Athens.

Candidates please send your CVs to: hr@aqurance.com

We are looking for a talented and IT oriented individual, with excellent communication skills, to fill the role of:  

Technical Support Analyst - Part Time Evening Shift

Job Description

• Handle all incoming support calls, via phone, chat and email.
• Software & hardware troubleshooting.
• Log, monitor and follow up calls in ticketing system.
• Maintain up-to-date knowledge on Aqurance supported solutions.
• Take part in solution implementation projects.
• Assist in knowledge base maintenance.
• Working hours are Monday to Friday, 17:00 to 22:00.

The position reports to the Support Supervisor.

The ideal candidate will need to possess the following:

Work Experience and Required Skills

• Degree on information systems or related field.
• Fluency in English, excellent command of the Greek language.
• 2-year experience in hardware and/or software support.
• Customer service mentality and reporting skills.
• Excellent verbal and written business communication skills.
• Strong knowledge of Microsoft and Apple iOS operating systems.
• Expert knowledge of Microsoft Office Suite.

Desired Qualities

• Inventiveness, creativity, attention to detail, thoroughness.
• Team spirit, self-motivation and eagerness to learn.

Additional skills that will be considered as a plus

• Bachelor’s degree.
• One or more languages of the following: French, German, Italian, Spanish, Russian, Turkish.
• com platform knowledge.
• Experience in Customer Relationship Management systems.
• Knowledge of SaaS solutions.
• HTML5, CSS, JavaScript working experience.

Our Company offers

• Continuous training.
• Career development opportunities.

Office location

Marousi, Athens.

Candidates please send your CVs to: hr@aqurance.com

Aqurance is the fastest growing service provider for Life Sciences industry in South East Europe. Privately held, Aqurance was founded in 2011, in Greece, by Pharma-expert professionals with a vision to assist Pharma Companies to excel on their customers insight. Aqurance leads the A->Z approach: consults clients into forging their CRM, CLM and Business Analytics strategy and implement it with top-of-breed cloud technology through its strategic partnerships.